We fully allow product returns and refunds, and customers should always be free to choose what they want to spend. Keep in mind that in some cases, the supply chain may alter the quality of products beyond their original form.
Return of the product must be made within 30 days of receipt of the product.
Once you have decided to return a defective product, please send us an email to atlas.artisan@gmail.com , explaining the reason and hopefully with photos of the defects, in less than 48 hours our staff will approve your request.
Return shipping is not supported by us, unfortunately for geographical reasons.
Once we have received the product, we can issue a refund through our website which handles the refund to the original payment method, or if you would like a refund by direct bank transfer, please mention it to our staff in the login details above.
We do our best to never put ourselves or the client in this intimidating situation, but if we do, we're on your side.