Your Order!
When will my order ship?
Our team needs 12 to 24 business days to pack and ship your complete order. For larger items, we ask that you allow 2 to 4 business days. Orders placed after 1:00 PM GMT+1 on Fridays or during the weekend will ship the following business day.
Where do you ship?
We ship worldwide. Please note that international delivery times vary depending on location, but it takes approximately 10 days to European countries, including Eastern European countries outside the EU, and 10 days to Asian countries, and 7 to 10 days to the United States, Canada, Australia, and New Zealand.
I have a question about my order, who can I contact?
Please contact us via the chat on the homepage or the contact us form or by email. Our Products!
Where do the product materials come from?
We source our materials ethically and environmentally. Most items come from tanneries in Marrakech, artisans, and small cooperatives to support local craftspeople. Palm, raffia, and straw are sourced from farmers on the outskirts of Marrakech. Walnut and lemon wood are sourced from the Atlas Mountains, following sustainable guidelines that comply with local regulations.
How accurate are the colors displayed in your photos?
The colors shown in our product photos on the product detail pages are very accurate. However, please note that there are small batch variations for some products, which may cause colors to vary slightly.
Returns
What is your return policy?
Please refer to the Returns and Exchanges page for our return policy.
My item arrived damaged. What should I do?
We take great care with our packaging and delivery, and it is rare for items to be damaged during shipping. If your item arrives damaged, please let us know by sending us a message through our contact page.